Services

Tech Valley Distributions Ltd. provides digital commerce services through its website www.techvalley.bd and physical sales outlet at BCS Computer City, IDB Bhaban, Agargaon. We offer a wide range of IT products including laptops, desktop and gaming PCs, PC components, monitors, gaming peripherals, networking and security equipment, office equipment, software, gadgets and home appliances with delivery service across all 64 districts of Bangladesh.

Our e-commerce platform enables customers to browse, compare, build a custom PC and purchase products online with secure payment options and reliable delivery services. We also provide custom PC building, free pre-sale consultation, corporate and bulk procurement solutions for businesses, with genuine, authorized products backed by official brand warranty and in-house after-sales support.

Payment Methods

Product Price

All prices are displayed in Bangladeshi Taka (৳) and include applicable taxes unless stated otherwise. Shipping charges are calculated by location and weight and shown at checkout before payment. As technology product prices are volatile, prices may change at any time without prior notice due to market fluctuations and currency exchange rates; customers are advised to confirm stock and price with customer care before ordering.

Delivery Time

Delivery time is calculated from the date of order confirmation and payment verification. Actual delivery time may vary depending on product availability, location, courier delays, weather and other factors beyond our control. Every shipment is packed with protective materials and order tracking is provided. Urgent orders can be given priority handling on request to our support team.

Contact Information

For any queries or complaints regarding our digital commerce services, please contact us:

Refund & Return Policy

In accordance with the Digital Commerce Operation Guidelines 2021, customers are entitled to cancel, return and receive a refund under the following conditions:

Order Cancellation: Customers may cancel an order at any time before receiving delivery.

24-Hour Return: Unopened products with intact packaging, stickers and markings may be returned within 24 hours of delivery at our sales point. Once verified intact, the refund is processed within 7 days.

Dead on Arrival (DOA): Products that do not work from the beginning must be reported within 3 days of delivery. We collect the product from the customer's premises, refund within 7 days and treat the order as cancelled. Damaged or missing items must be reported within 48 hours of delivery with photographic evidence.

After 3 Days: Faults arising after 3 days of delivery fall under the official brand warranty program. A product that simply does not work with another device is not eligible for return.

Complaint Resolution

We are committed to resolving customer complaints promptly and fairly. Our complaint resolution process follows the guidelines set by the Government of Bangladesh:

Step 1: Submit your complaint through our online complaint form at www.techvalley.bd/complaint, via email to info@techvalleydistribution.com, or call +880 1305-065677 / +880 2-223374678.

Step 2: We will acknowledge your complaint within 24 hours and provide a resolution within 7 working days.

Step 3: If unsatisfied, you may escalate the matter to the relevant government authority as per the Digital Commerce Guidelines 2021.

Data Privacy & Security

Tech Valley Distributions Ltd. is committed to protecting the personal data of our customers. We collect and process personal information in compliance with the Digital Commerce Operation Guidelines 2021 and applicable data protection laws of Bangladesh.

Data Collection: We collect name, phone number, email, delivery address, and payment information necessary for order processing.

Data Security: All transactions are secured with SSL encryption. We do not store credit/debit card information on our servers. Customer data is never sold to third parties without explicit consent.